Overview

Guest reviews

TripAdvisor rating 4.2 from 1518 reviews

TripAdvisor Traveller Rating. Based on 1518 reviews.

Excellent
55.4% 841
Very good
21.1% 320
Average
12.5% 190
Poor
6.5% 99
Terrible
4.5% 68
  • Location 4.8
  • Sleep Quality 4.2
  • Rooms 4.0
  • Service 4.4
  • Value 4.0
  • Cleanliness 4.2

Not Recommended

Most impersonal hotel I have ever stayed in. Arrived, reception checked id then sent me to the self check in terminal. Didn't welcome us, didn't let us know when or where breakfast is, or any of the facilities within the hotel. Just showed us on the street the door to the apartment and that's it. Check out, same thing. Terminal again and when I returned the keys the lady never asked how the stay was or said hello, have a nice day. Balcony covered in cigarettes and other smokables not cleaned from last guest. Lots of things left in fridge and freezer from previous guests. On Day 2 lady emptied the bin but of course didnt put a new trash bag inside. Had to call for toilet paper and coffee. Just outrageous for this price. This is an emotionless hotel with staff who just dont care. I would never ever stay here again. Zero personal touch.

Sheri L 2

Second stay

Second time staying here. first time in a small double room on the second floor, this time a standard room on the 3rd floor, over all hotel is amazing staff are very nice and hotel is kept clean, tidy and smelling nice. The bed rooms are amazing especially the standard double bed specifically room 390 unbelievable view, great location 10-15 minute walk from the centraal station and 30 seconds around the corner from the ice bar everything else is in 5-10 minute walking distance. Will be back!

Jessica M 5

Avoid. Avoid

My word. Where to Start with this review. So firstly the positives. Lovely reception area. Good if a little chaotic breakfast. Now the negatives. Room 200 on the second floor. Just downright dirty. Carpets and skirting boards filthy. Stains on the wall and bedding. Bathroom door that you could see through without a lock. A high bed pushed against the wall so I had to climb over my husband to get in and out (No problem you may think). But not if you are in your sixties like us. No housekeeping. No change of towels. Broken hairdryer. Unhelpful staff. And a very rude note found in the safe deposit box. Which told us That the room hadn't been checked over. To summarise I would give this hotel a wide berth as it badly needs a deep clean.

Fewster 2