Do you have a question or comment?
We are happy to help you. Check whether your question is listed here or use the form below. We will get in touch as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!
- Is Wi-Fi available in the hotel?
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Wi-Fi is available free of charge throughout the hotel.
- Is the hotel accessible for disabled people?
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All floors in the hotel can be reached by lift. Please ask our reception about rooms with an adapted bathroom if you are less able to walk.
- Can I pay safely online?
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You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- Why do I receive a payment request by email?
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When you have made a reservation that requires advance payment, you will receive an email from us with a payment link. When the payment is made, your reservation is confirmed immediately! Click here for more information.
- Can I have dinner at the hotel?
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You hardly need to leave the Eden Hotel to experience the real Amsterdam city life. In addition to a delicious and responsible breakfast according to the Dutch Cuisine principles, you can also enjoy a delicious lunch, drinks and a variety of dining experiences at our hotel.
- Are pets allowed?
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Pets are not allowed in our hotel, with the exception of assistance dogs of course.
- As of what age can I make a hotel reservation?
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Eden Hotels has clear rules for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- Can I change or cancel my reservation?
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If you have booked directly through one of our websites, you can change or cancel your reservation here. To change or cancel your reservation you will be asked for the e-mail address with which the reservation was made and the reservation number. The reservation number can be found in the reservation confirmation that you received from us. For all other bookings you need to contact the travel agent.
- Can I rent a bike at Eden Hotel Amsterdam?
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The hotel does not rent bicycles. We do have discount vouchers for Black Bikes, which are on the other side of the Rembrandtplein, 3-4 minutes walking distance.
- Are pets allowed?
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Pets are not allowed in our hotel, with the exception of guiding dogs.
- Does the hotel have parking facilities?
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The hotel does not have its own parking facilities, but there are plenty of parking options nearby. Discover them here.
- Can I stay longer in the room on the day of departure?
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Based on availability, the hotel offers a late checkout for a fee. Please enquire about this from our reception.
- Can I store my luggage at the hotel?
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On the day of arrival and the day of departure you can store your luggage in our locked baggage room.
- Can I book several rooms at once?
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Of course you can. From 8 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.
- How do the recent changes in Tourism Fee and City Tax in Amsterdam impact my booking?
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All reservations made prior to 1st January 2024 for stays in 2024 will have incorporated the Tourism Fee and City Tax rates applicable in 2023. On 16th November 2023, the Amsterdam municipality announced the discontinuation of the Tourism Fee (3 Euros per person per night) but a revision in the City Tax, increasing it from 7% to 12.5%. Please note that all rates presented on this website until 31st December 2023 for stays in 2024 will not encompass these tax adjustments.
For flexible bookings, the initially booked rate will be modified at the hotel, and guests will be charged based on the new rate. For non-refundable bookings, guests will be requested to settle the difference resulting from these tax changes during their stay at the hotel.