Do you have a question or comment?We are happy to help you. Check whether your question is listed here or use the form below. We will get in touch as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!
- Is Wi-Fi available in the hotel?
Wi-Fi is available free of charge throughout the hotel.
- Can I pay safely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- Why do I receive a payment request by email?
When you have made a reservation that requires advance payment, you will receive an email from us with a payment link. When the payment is made, your reservation is confirmed immediately! Click here for more information.
- As of what age can I make a hotel reservation?
Eden Hotels has clear rules for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- Are pets allowed?
Pets are not allowed in our hotel, with the exception of guiding dogs.
- Does the hotel have parking facilities?
The hotel has limited private parking space, which you can reserve via the hotel reception.
- Can I stay longer in the room on the day of departure?
Based on availability, the hotel offers a late checkout for a fee. Please enquire about this from our reception.
- Can I store my luggage at the hotel?
On the day of arrival and the day of departure you can store your luggage in our locked baggage room.
- Which measures is the hotel taking regarding COVID-19?
The health and well-being of our guests and colleagues is our main priority. Now and always. That's why we welcome guests in an appropriate manner and in accordance with all regulations of the Dutch government and RIVM (National Institute for Public Health and the Environment). To guarantee the safety in our hotels we have put together some “house rules”, making sure you will have a completely carefree and enjoyable stay. You can find them here.