Outdated, inconfortable, overpriced, and dishonest client communication
Very bad experience with the Eden (very far from being a paradise) in Amsterdam where we stayed for 3 nights with our 2 teenagers.
This starts with the reservation: I booked through e-mail to make sure we have 2 double rooms nearby. I was given a price list in table which title was "2 rooms". Below this table, there was several mentions in small characters. I thought the price provided was for both room (which corresponded to an average of 250€/night - not unreasonable for a room booked 3 months in advance). I reconfirmed the price by email and confirmed the booking. When we arrived at reception late at night the first day, we were asked to pay 1000€ more as the price provided was apparently for 1 room only. The reception desk recognized that communication was misleading and told us the manager will solve this the next day. Unfortunately this was not the case, and we were first offered a cookie and a drink at the bar (quite insulting), and after we argued we were only given a rebate of 140€ without ay recognition of the situation.
Then comes the hotel if we judge it on the basis of a 400€ double room per night:
- The rooms are outdated and have not been renovated since a while.
- Wallpaper is creepy and not clean.
- Our double bed mattress was not straight (sort of whole in the middle) and unconfortable.
- Windows do not isolate from outside noise, which can be a real issue if the room is on the street side
- No toiletries, no mini fridge (strange for a 4* hotel at this price tag)
- No room cleaning (only once every 3 nights, so no cleaning since we stayed only 3 nights)
- The bathroom (toilets in the bathroom) has no proper door: a glass door that doesn't really close with a 3cm gap always open. No privacy at all.
We are heavy travellers and don't care about luxury places. We prefer boutique hotels to large hotel chains to find more 'local flavors' and authentic experience. But we do care about being treated in a honest and fair way and we also care for the value for money. The Eden hotel is by far the worst exprience we had in the last 20 years. To be avoided, surely much better opptions in town.
The only plus: good location, but there is hundreds of hotels in the same area and this is not enough to make an even average experience.
